Terms & Conditions

Last Updated: 10th November 2025

IMPORTANT. READ CAREFULLY.

These terms and conditions for software licensing and its services (“Terms of Use”), is a legal agreement between What A Six, a company under Softbranch, whether acting on behalf of itself and/or on behalf of any of its affiliates and/or its third party suppliers and/or its licensors and/or service providers (hereinafter referred to as “Company” or “Our” or “Us”) and merchants (whether an individual or a legally recognized entity) involved in any lawful business for provision of any services or goods, across the territory of India (“Client”, “You” or “Your”).

‍ The Company, offers a suite of messaging software-as-a-service solutions through a single platform to enable its customer to manage communications with their users under the name of “What A Six”. ‍

‍ The Company may, at its sole discretion, authorize such persons from time to time, who shall carry out all or any of its rights, duties and obligations under these Terms of Use and under these Terms of Use shall be construed to mean and include any such persons duly authorised and acting on behalf of the Company. ‍

‍ These Terms of Use are an electronic record in terms of the Information Technology Act, 2000, the applicable rules thereunder and the provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. These Terms of Use are generated by a computer system and does not require any physical or digital signatures. ‍

‍ These Terms of Use are published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries Guidelines) Rules, 2011 that require publishing of the rules and regulations, privacy policy and terms of use for access to or usage of any electronic devices and services.

Definitions

Client/User/You: Any individual or business using our WhatsApp messaging or payment services.
Services: WhatsApp API messaging service, automation tools, chatbot services, dashboards, and payment gateway solutions.
WhatsApp Business API Provider: The official Meta-authorized provider through which we offer WhatsApp services.

Acceptance of Terms

By signing up, accessing, or using our services, you:

Agree to these Terms
Accept our Privacy Policy
Confirm you are at least 18 years old
Agree to WhatsApp Business & Commerce Policies

Use of WhatsApp Messaging Services

a) Compliance with WhatsApp Policies

You must follow:

WhatsApp Business Policy
WhatsApp Commerce Policy
WhatsApp Messaging Guidelines

We reserve the right to suspend your account if you violate any policy.

b) Message Sending Rules

You agree that:

You will send messages only to customers who have opted-in.
You will use only approved templates for promotional messages.
You will not send spam, abusive, illegal, or misleading messages.

Violation may result in account blocking or termination.

User Responsibilities

You agree to:

Provide accurate business and payment information
Maintain account security
Use services only for lawful purposes
Not attempt to bypass or abuse the system
Not share login access with unauthorized persons

You are responsible for all activity conducted under your account.

Payment Terms

a) Subscription & Usage Fees

You must follow:

Fees may include subscription charges, message charges, API charges, chatbot fees, and setup costs.
GST and applicable taxes may apply.
Charges may vary based on WhatsApp pricing set by Meta.

b) Payment Gateway

Payments are processed securely through [Payment Gateway Name, e.g., Razorpay/PayU/Stripe].

c) Billing

All payments are due immediately unless specified otherwise.

Unpaid invoices may result in service suspension.

Recurring payments will be auto-debited if enabled.

d) No Refund Policy

Unless explicitly stated, all payments made are non-refundable due to API usage and prepaid credits.

Account Suspension & Termination

We may suspend or terminate your account if:

You send spam or policy-violating content
You use WhatsApp service for illegal purposes
You fail to pay outstanding dues
You misuse the system or threaten platform security

We may also terminate service due to updates in WhatsApp or Meta policies.

Data & Privacy

Your data is handled according to our Privacy Policy
We follow industry-standard security practices but cannot guarantee 100% security of data transmission.

Service Availability

We strive to provide uninterrupted service but:

WhatsApp API is dependent on Meta
Downtime may occur from technical issues, maintenance, or provider outages

We are not liable for any losses caused by service interruptions.

Third-Party Services

Our services rely on:

WhatsApp Business API
Hosting providers
Payment gateways
SMS or email providers (if integrated)

We are not responsible for failures or actions of third-party vendors.

Limitation of Liability

To the maximum extent permitted by law, we are not liable for:

Loss of profits, business, revenue, or data
Delays or failures caused by technical or API issues
Unauthorized access to your account
Penalties imposed by WhatsApp due to user misuse

Our total liability is limited to the amount paid by you in the last 30 days.

Indemnification

You agree to indemnify and hold [Your Company Name] harmless from any claims arising due to:

Misuse of WhatsApp services
Violation of policies or laws
Customer disputes
Payment disputes
Illegal or unauthorized messaging activities

Intellectual Property

All content, software, designs, logos, brand elements, and documentation provided by us remain the property of “Softbranch” (What A Six).
You may not copy, distribute, or modify them without written permission.

Changes to Pricing or Terms

We may update pricing or these Terms anytime.
We will notify users through email, WhatsApp, or website updates.
Continued use of the service after updates means you accept the changes.

Governing Law

These Terms are governed by the laws of India, and disputes shall be resolved in the courts of Delhi.

Contact Us

For questions or concerns about this Privacy Policy, contact: