Privacy Policy

Thank you for being a part of What A Six. Your privacy is important to us.
Please read the following statement to learn about our information gathering and dissemination practices.

Last Updated: 10th November 2025

SCOPE
Softbranch (hereinafter referred to as “the Company”, “we”, “our”, “us”), offers a suite of messaging software-as-a-service solutions through a single platform to enable its customer to manage communications with their users under the name and style of “What A Six” (hereinafter referred to as “Solution”) as a service to its customers, in order to enhance their user support through quicker responses and more efficient internal processes. The Solution is committed to protecting and respecting your privacy. This policy (“Privacy Policy”), together with the terms and conditions, available at [https:whatasix.com/privacy-policy], and all other policies listed as part of the Solution, outlines the privacy practices of the Solution regarding collection, use and safeguard of your information through the Solution and the services offered thereupon. By using, registering or signing up for the Solution, you accept the terms of this Privacy Policy. If you do not accept any of these terms, your usage of the Solution will be restricted. Your clicking of the “ agree” button and submission of personal information or if you are a minor, the submission of your personal information either by your parents (or your legal guardian) or by you with the permission of your parents (or legal guardian) to the Solution will be deemed as your acceptance of this Privacy Policy and agree to be contacted by us to inform you about products and/or services and/or upcoming benefits offered by us or any of our affiliates or any other sub- domains. This Privacy Policy is an electronic record in terms of the Information Technology Act, 2000 (as amended/re-enacted from time to time) (“IT Act”) and rules thereunder, and, amongst others, is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries Guidelines) Rules, 2011, which mandates for publishing of rules and regulations, privacy policy and terms of use for access or usage of the Solution. This Privacy Policy is an electronic record, generated by a computer system and does not require any physical or digital signatures.

Information We Collect

a) Personal Information

We may collect the following personal details when you interact with us:

  • Name
  • Email address
  • Phone number
  • Business details
  • Billing and payment information
  • Any information you voluntarily share through WhatsApp or our website forms

b) WhatsApp Messaging Data

As a WhatsApp service provider, we may collect:

  • Opt-in and opt-out details
  • Message logs, templates, and delivery reports
  • Device information
  • Conversation metadata (time, date, message type)

We DO NOT collect or store your chats’ content unless required for troubleshooting, auditing, or regulatory compliance.

c) Payment Gateway Information

When you make a payment, the payment gateway may collect:

  • Card details (securely processed through the payment provider)
  • Transaction ID
  • Billing information

We do NOT store credit/debit card numbers. All payments are processed through secure, PCI-DSS-compliant payment gateways.

How We Use Your Information

We use collected information for:

  • Providing WhatsApp messaging services
  • Managing user accounts
  • Sending alerts, notifications, and service updates
  • Processing payments and invoices
  • Preventing fraud and unauthorized activities
  • Technical support and troubleshooting
  • Compliance with WhatsApp policies and legal regulations
WhatsApp Compliance

Our service strictly follows WhatsApp Business Policy and WhatsApp Commerce Policy:

  • We only send messages to customers who have opted-in.
  • We use approved message templates for promotional or outbound messaging.
  • We ensure user privacy and encryption as supported by WhatsApp APIs.
  • We do not share or misuse customer data received through WhatsApp.
Payment Gateway Compliance

To ensure secure transactions:

  • Payments are processed through trusted gateways such as Razorpay/PayU/Stripe (or your provider).
  • All financial information is encrypted and handled according to PCI-DSS standards.
  • We store only transaction-related records for reconciliation and accounting.
Information Sharing & Disclosure

We may share information only with:

  • WhatsApp API service providers
  • Payment gateway partners
  • Technical service providers (hosting, analytics, support)
  • Regulatory authorities, if legally required

We do NOT sell, trade, or rent your personal information to any third party.

Data Security

We use advanced security measures to protect your information, including:

  • SSL encryption
  • Secure servers
  • Access controls
  • Regular audits and threat monitoring

However, no method of transmission over the internet is 100% secure.

Data Retention

We retain your information:

  • As long as your account is active
  • As required by law (e.g., tax, audit, compliance)
  • Message logs may be stored for limited durations according to WhatsApp’s policies

You can request deletion at any time.

Your Rights

You may request:

  • Access to your personal data
  • Correction or update of information
  • Deletion of data
  • Withdrawal of consent
  • Pause or stop WhatsApp messaging

To request, email: support [at] Whatasix.com

Cookies & Tracking

Our website may use cookies to:

  • Improve user experience
  • Analyze website performance
  • Improve services

You can disable cookies anytime through your browser settings.

Third-Party Links

Our website may contain links to third-party websites.
We are not responsible for their privacy practices or content.

Children’s Privacy

Our services are intended for users above 18 years.
We do not knowingly collect data from children.

Changes to This Policy

We may update this Privacy Policy from time to time.
The updated version will be posted on our website with the “Last Updated” date.

Contact Us

For questions or concerns about this Privacy Policy, contact:

What A Six
support [at] Whatasix.com